​​NO REFUNDS; NO RETURNS; NO EXCHANGES FOR PRESCRIPTION ORDERS

All prescription orders are final. Each product is compounded and dispensed solely pursuant to an individually issued prescription for a specific patient and is custom-prepared for that patient’s personal use. By reason of the individualized, patient-specific nature of compounded prescription products, and in accordance with applicable pharmacy, health, and safety standards, such products are not eligible for return, resale, restocking, exchange, or refund once an order has been submitted for processing, entered into fulfillment, or compounded, except to the extent otherwise required by applicable law. Customers are solely responsible for verifying the accuracy and completeness of all order, prescription, shipping, and patient information prior to submission. In the event an order is received in a damaged condition, contains an incorrect item, or reflects a documented dispensing or shipping error attributable to us, the customer must notify us promptly upon receipt so that the matter may be reviewed and addressed in accordance with our applicable policies and legal obligations.